Welcome to Ilze's Chocolat! We hope that this will be your first of many visits.
We believe passionately that we should strive to offer you three things and by those you should judge us: The first of these three things you will experience with your eyes. If you are visiting our website, you probably know already that you enjoy choice foods as much with your eyes as with your taste buds. And that is why our chocolates are crafted carefully to dazzle and shine, without trying to overwhelm you; - because you still need to experience the taste! And when you try our chocolates you will realise that underneath the pretty look there is a heart of purity: we don't use preservatives or other unnatural ingredients, so our flavours are vibrant and real.
We said that we want to offer three things and we have so far mentioned the look and the taste of our chocolates; so what is the third element of the package? This is the hardest to do: friendship. You see, we don't want to be a "supplier" to you any more than you want to be simply our "customer". We want to make friends, because friends you can trust. And friends care about you. And if things go wrong, we can fix them between friends. But don't take our word for it, come and taste our chocolates at one of the farmers markets that we attend. Or better still - place an order on this website and experience the thrill of having your treats delivered to your doorstep.
Or are you still a bit worried about how they will travel and be delivered to you? Rest assured, we are just as concerned as you are about the safe delivery of your order. So we will go out of our way to package it as securely as possible. We frequently send chocolates to ourselves to see how well they travel! (Yes, I know, we should go out more...) We only use Royal Mail First Class and Royal Mail Next Business Day services, both of which give us as secure a delivery as we can source (for more information and international shipments, see Delivery Details or click on the link at the bottom of any page on our site). But between friends, if you are not satisfied with the condition of your delivery, we will refund you! So go ahead, place your first online chocolate order!
We need your feedback, whether positive or critical. Please post your comments on our blog at ilzeschocolat under "Feedback from Customers"
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